Instructions:
1. Fill out this form to obtain an RMA number from IDT
2. After recepit of authorization email, ship the product back to IDT per the instructions in the email.
3. For international return, please add the following statement to your commercial invoice: "Item returned for repair. Manufactured in USA by IDT, Tallahassee, FL". Please use FedEx, DHL, or UPS and provide your return account number.
Model:
Please Choose One
MotionPro X3
MotionPro X4
MotionPro X5
MotionPro Y3
MotionPro Y4
MotionPro Y5
MotionScope M3
MotionScope M5
MotionXtra HG-100K
MotionXtra HG-LE
MotionXtra HG-TH
MotionXtra HG-XL/XR
MotionXtra HG-CH
MotionXtra HG-2000
MotionXtra CR-2000
MotionXtra RO-2000
MotionScope PCI
MotionPro HS1
MotionPro HS2
MotionPro HS3
MotionPro HS4
X-Stream XS3
X-Stream XS4
X-Stream XS5
X-Stream XS6
Timing Hub
XS-IR Laser
Data Acquisition System
sharpVISION 1400-DE
sharpVISION 1500-EX
Other
Serial Number:
Return Type:
Please Choose One
Repair
Maintenance/Calibration
Replacement
Credit
Upgrade (billable/non)
Other
Repair Type:
Please Choose One
Install Failure
Warranty
Maintenance Agreement
Billable
Failure Type:
Please Choose One
Image Quality
Communications
Mechanical
Electrical
Unsure
Description of Problem:
Upload Screenshot:
Upload Defective Image:
Software Version:
Customer Name:
Company Name:
Shipping Address 1:
Shipping Address 2:
Country:
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Afghanistan
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Netherlands
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Nigeria
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Northern Marianas Islands
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Somalia
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South Georgia and the South Sandwich Islands
Spain
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Svalbard and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
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Virgin Islands (US)
Wallis and Futuna Islands
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State (If in USA):
Choose Your State
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Zip/Postal Code:
Phone:
Email:
Return Shipment Account:
Return Account Number:
NORTH AMERICA
1202 E Park Ave
Tallahassee, FL 32301
United States
P: (+001) 850-222-5939
F: (+001) 850-222-4591
1 West Mountain Street, Suite 3
Pasadena, CA 91103-3070
United States
P: (+001) 626-794-4649
F: (+001) 626-794-4651
EUROPE
Via Pennella, 94
I-38057
Pergine Valsugana (TN)
Italy
P: (+39) 0461-532112
F: (+39) 0461-532104
Eekhoornstraat, 22
B-3920 - Lommel
Belgium
P: (+32) 11 551065
F: (+32) 11 554766
ASIA
Unit 6, 9F, 77, Hun Hua S. Road
Section 2, Taipei, Taiwan
P: (+02) 2706-2110
F: (+02) 2706-3837
No.388, Caonong Road,
Songjiang Industry Zone,
Shanghai, China
Zip Code: 201612
P: (+86) 21-57687667
F: (+86) 21-57686418
6F Sakurai Bidg.
2-8-19 Fukagawa,Koto-ku,Tokyo
135-0033, Japan
P: (+81) 3-5639-2773
F: (+81) 3-5639-2808
www.idt-japan.co.jp